Our business takes quality and customer service seriously. As a Truck AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:
Perform high-quality diagnostic and repair services at a fair price, using quality parts. Employ ASE-certified technicians in all areas of work performed. Be dedicated to customer satisfaction. Exercise reasonable care for the customer's property while it is in the shop's possession. Provide a system for fair settlement of customer complaints, should they occur. Maintain the highest standards of the automotive service profession.
Motorists Benefit from Auto Technician Certification
Perhaps years ago, any shade-tree mechanic would do; after all, cars were simpler, less complex. But with today's high-tech vehicles the margin for error is less; mistakes can be costlier, so it makes good financial sense to protect your automotive investment through maintenance and service performed by qualified professionals.
An increasingly popular way to distinguish between auto technicians is to look for national certification. The independent, non-profit National Institute for Automotive Service Excellence (ASE) was founded in 1972 with the mission of developing a mechanism by which auto technicians could prove their competence through a series of national exams.
ASE's certification program is both industry-wide and national in scope. There are tests for auto and collision technicians, parts specialists, and service consultants as well as many other industry specialties. The ASE program has attracted technicians from every type of employer.
The program is voluntary, so technicians who have taken the time and expense to earn ASE certification have a strong sense of pride in accomplishment. Further, employers who support their technicians' efforts to become certified can be counted on to be concerned about the other aspects of their business as well.
Technicians at NAPA AutoCare Centers have access to the most extensive training in the automotive industry. Furthermore, we employ ASE-certified technicians for all areas of work performed. To find out more about ASE certification, click on the link below.
We currently offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with 12-months/12,000-miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 12,000 NAPA AutoCare locations across the country.
Participating in the BBBOnLine Reliability Program allows companies to distinguish themselves from the thousands of online companies in a way that is easily recognizable by online consumers and that will instill trust and confidence in your website. The BBBOnLine seal is among the most recognized seals on the internet and the Better Business Bureau name and reputation are well known through out the world both online and off. Participating in the BBBOnLine Reliability Program allows you to;
Let consumers know your business is reliable.
Distinguish your company from online competitors, both legitimate and otherwise.
Listed in the BBBOnLine searchable database, a resource for anyone seeking trustworthy businesses.
Demonstrate that you care about honest advertising, fair treatment of customers, and self-regulation as an alternative to government regulation of businesses.
Help increase consumer confidence in the Web as a safe place to shop.